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Meirra

Refund Policy

Last Updated: 2026-07-11

Effective Date: January 23, 2026

1. Policy Overview

At Meirra, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds across our different product categories.

We offer three types of products: Platform Products (self-serve SaaS tools), Agency Services (done-for-you professional services), and Verified-Contact Packs & Credits (pay-as-you-go data). Each has different refund terms based on the nature of the product.

We use three distinct guarantees, and they are not interchangeable: the 14-Day Money-Back Guarantee on our self-serve platforms is a cash refund; the Capped Free-Work Guarantee on Agency Services is remedied with additional deliverables, never cash; and the Accuracy Guarantee on Verified-Contact Packs replaces contacts first, and refunds only where replacement is not possible.

2. Platform Products (Self-Serve SaaS Tools)

Our Platform Products include SEO Platform, Email Platform, Analytics Dashboard, and Platform Bundles. These are self-serve software tools ranging from £15-£250/month.

14-Day Money-Back Guarantee

All Platform Products come with a 14-day money-back guarantee. If you're not satisfied with our platform within the first 14 days of your subscription, contact us for a full cash refund to your original payment method.

  • Refund requests must be submitted within 14 days of initial purchase
  • Refunds are processed to the original payment method
  • After 14 days, no refunds are available, but you can cancel anytime
  • Upon cancellation, your service continues until the end of your billing period
  • Annual subscriptions: the 14-day guarantee applies from the start of the annual term

3. Agency Services (Done-For-You Professional Services)

Our Agency Services include SEO Services (all agency tiers) and Email Marketing Services. These are professional services ranging from £697-£24,997/month plus setup fees.

Monthly Fees: Non-Refundable for the Current Period Once Work Commences

On monthly agency plans, the fee for the current billing period is non-refundable once work has commenced, because our team immediately begins working on your account. You may cancel at any time to stop future billing; your service continues until the end of the current period.

"Work Commenced" is defined as:

  • First login to your provided credentials or accounts
  • Initiation of audit, research, or analysis work
  • Any documented task performed on your behalf
  • Strategy calls or consultations conducted

Capped Free-Work Guarantee

We stand behind our work with a Capped Free-Work Guarantee. If we have not delivered the deliverables promised for your tier, we will continue working at no additional cost, up to the cap stated in your service agreement, until we do. This guarantee is remedied with additional work and deliverables — it is never a cash refund, and it is separate from the Early Exit refund for annual plans.

Setup Fees

Where a plan carries a one-time setup fee, that fee is non-refundable once onboarding has begun, as it covers the initial setup work performed on your account.

Cancellation

You may cancel your subscription at any time from your account dashboard. For monthly plans, your service continues until the end of your current billing period. For annual plans, cancelling before the end of the term triggers the Early Exit refund described above.

4. How to Request a Refund

To request a refund for an eligible Platform Product, an annual agency Early Exit refund, or an Accuracy Guarantee claim on a Verified-Contact Pack:

  1. Email us at support@meirra.com with subject line "Refund Request"
  2. Include your account email and the product or contacts you wish to refund
  3. Briefly explain why you'd like a refund (this helps us improve)
  4. Allow 5-7 business days for processing

Refunds are processed to the original payment method. Bank processing times may vary.

5. Chargebacks & Disputes

We encourage direct communication before filing disputes with your bank or card provider.

Filing a chargeback may result in:

  • Immediate termination of all services
  • Suspension of your account
  • Collection action for any outstanding amounts
  • Inability to use Meirra services in the future

If you have concerns about a charge, please contact support@meirra.com first. We're committed to resolving issues fairly and promptly.

6. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Customer Support Team

We typically respond to refund inquiries within 24-48 business hours.

Contact Us