Inbox Monitoring

Inbox monitoring gives you a single view of incoming mail across all your connected email accounts, in one inbox with two modes. Cockpit mode is for browsing: a thread list beside the full conversation view, with folders and filters. Queue mode is for processing: it walks you through the threads that are genuinely awaiting your reply, one at a time, oldest first — so the conversation that has been cooling longest is always the next one you answer. Messages are grouped into conversation threads using standard email headers (In-Reply-To and References), and a background sync fetches new mail from each enabled account roughly every ten minutes. One honest limitation: an inbound reply cannot be reliably attributed to a specific campaign or sequence, so replies are tracked against the contact rather than against a particular send.

Inbox sync is enabled per account from Settings > Inbox in the email platform. Pick the account you want to monitor and the platform first tries to detect your IMAP settings automatically; if auto-detection cannot find them, you can enter the IMAP host, port, username, and password manually. For Gmail, use imap.gmail.com on port 993 with an app password. For Outlook, use outlook.office365.com on port 993. The connection is tested before saving, and syncing begins on the next background cycle. Only replies to emails sent through the platform are tracked — your personal inbox remains private. You can enable or disable inbox sync per account at any time.

In Cockpit mode, the inbox organises messages into conversation threads. Each thread shows the full history — your original email, the recipient's reply, and any follow-ups. Filter by all, unread, starred, or archived; narrow to a single account; or search to find a specific conversation quickly. Mark messages as read, star them, or archive them to keep things organised. Reply directly from the platform to keep the conversation flowing without switching to your email provider. In Queue mode, the tab shows an honest count of threads waiting on you; reply hands you back to Cockpit with the thread open in the composer, and archive clears the thread from the queue. For sequences with stop-on-reply enabled, a recorded reply halts the remaining steps for that contact before the next send. Open “Saved replies” in the conversation composer to load your saved replies. Choose “New reply”, enter a name and reply text, then “Save reply”; use “Edit” to change a saved reply. “Use in draft” copies the text literally into the current conversation draft: it does not send the email or replace placeholders. Review the draft and send it separately. “Delete” requires “Confirm deletion”. If a change's result is unknown, keep this view open and choose “Check result”; “Retry same change” retries the same change, not a new reply. A refused retry does not prove what happened to the original change. If a reply changed elsewhere, your edit text is preserved; review the latest reply before another change. An unavailable library is not an empty library. Saved replies are unavailable in preview or read-only views, and changing the signed-in account clears the previous account's displayed library. A reply is refused if the platform cannot verify authorization for the exact draft. Your draft stays in the composer until the send is acknowledged. If the result is uncertain, choose “Check send status” to reuse the same attempt; do not start a new copy of that reply to resolve an uncertain send.